Question 1

How do I register?

Accepted Answer

Click Register Free, fill the 7-step wizard, and verify your email and phone. The whole process takes under 5 minutes.

Question 2

Can I create a profile for my child or sibling?

Accepted Answer

Yes — many parents do. Add their consent and choose "Profile created by parent" during signup.

Question 3

How do I close my account?

Accepted Answer

Settings → Account → Delete account. We honour deletion requests within 7 days.

Question 4

How is compatibility calculated?

Accepted Answer

Partner preferences (40%), religion & culture (25%), location (15%), education & career (10%) and lifestyle (10%).

Question 5

Can I save my searches?

Accepted Answer

Free members can save 3 searches. Premium can save 5 and receive nightly email alerts for new matches.

Question 6

How do I pay?

Accepted Answer

Cards, UPI, NetBanking and Wallets via Razorpay. Pricing is in INR and includes GST.

Question 7

What is the refund policy?

Accepted Answer

See our refund page — pro-rated refunds are available within 30 days if you mark your profile Closed.

Question 8

Who can see my phone number?

Accepted Answer

Hidden by default. Free members must accept an interest before details are shown; you can also toggle them public.

Question 9

Is my data sold?

Accepted Answer

No. We never sell personal data. Read our privacy policy for details.

Question 10

How many photos can I upload?

Accepted Answer

Up to ten. The first photo is shown as the main photo (1:1 crop); the rest go in your gallery (4:3 or 16:9).

Question 11

Why are photos watermarked?

Accepted Answer

Your VivahWala profile ID is embedded in every photo so it cannot be misused elsewhere.

Question 12

Can I hide my profile temporarily?

Accepted Answer

Yes. Dashboard → Profile → Pause. You can reactivate any time.

Frequently Asked Questions

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